This is a discussion on Para Ordnance customer service within the Pistols & Revolvers forums, part of the Pistol & Revolver Forum category; My dad got a Para Ordnance double stack from my uncle a couple weeks ago. The receiver has been damaged, I assume from being dropped ...
Para USA first began building handguns as Para Ordnance in Toronto, Canada, in 1988. Starting a handgun manufacturing company in Canada—especially.
John Bridgeforth,sr On Phone To Para Ordnance Service Purchased Para-Ordnance 14. 45LDA serial number 'P 107206'made in Canada from gun store in Maryland years ago. Decided to use as home defense gun recently. Mar 09, 2015 Para Ordnance customer service This is a discussion on Para Ordnance customer service within the Pistols & Revolvers forums, part of the Pistol & Revolver Forum category; My dad got a Para Ordnance double stack from my uncle a couple weeks ago.
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March 6th, 2015, 07:05 AM | #1 |
Location: Iowa | Para Ordnance customer service My dad got a Para Ordnance double stack from my uncle a couple weeks ago. The receiver has been damaged, I assume from being dropped at some point long ago. I contacted Para to see if they could look up the serial number so we could get an age and possibly see what a new stripped receiver may cost, but have to say I am very unimpressed with their customer service... or lack there of. Monday I called and after a few minutes on hold I left my number for them to return my call. It is now Friday and heard nothing all week so called again and yet again got the 'we are currently expecting high call volume' message but stayed on the line for almost 15 minutes before their end disconnected me. Anyone else have experience with them? |
March 6th, 2015, 09:27 AM | #2 |
Location: wayne nj | I have heard the same about para good product bad customer service. |
March 6th, 2015, 10:31 AM | #3 |
Location: Endicott, NY | This is good to know. Won't even consider them in the future. Thanks. |
March 6th, 2015, 04:37 PM | #4 |
Smokin' Goat 🐐 Location: Moonshine, TN | I wondered about this brand. I know little. I see their pistols here and there. |
March 6th, 2015, 05:57 PM | #5 |
Location: OTP Atlanta | Para USA is being phased out by Freedom Group. The future guns will have the Remington name. Freedom Group states they will honor the warranties given by Para on existing guns. Any Customer Service claims are being handled by Freedom Group (Remington). Remington to Rebrand Para USA, Move Operations to Alabama | OutdoorHub |
March 6th, 2015, 07:08 PM | #6 |
Location: North Carolina | I live just a few miles from their current headquarters in Pineville, NC. As Teadub mentioned, they are being phased out by Freedom (who bought out Para a few years ago) and the recent talk at local gun shops here is that employees are packing up right now and in transition to relocate to Alabama. Contacting Remington would be your best bet. Hope it gets resolved. |
March 6th, 2015, 08:43 PM | #7 |
Location: St. Louis | That's strange because a week ago I talked with Para customer service and they said there was moving going on & they had a new phone system causing trouble, but they were going to continue to make Para pistols. They said parts were going to be made in Alabama & they were going to start making magazines in house. Mags were what my call was about. I have a Part Expert 1911 5' in .45 acp and like it a lot. |
March 8th, 2015, 01:41 PM | #8 |
Location: Iowa | With that kind of customer service I'm not surprised they were bought out. Hopefully it gets better, as I've never heard much of any negative about their products. Any know if they sell just a bare receiver? |
March 9th, 2015, 12:09 PM | #9 |
Location: East Tennessee | The new Paras aren't that bad. . . I am a fan of 1911. I own a Colt, Ruger, RIA, and 2 Paras. The Canadian Paras were pieces of junk, poorly fitted, feeding issues, etc., IMO and I got rid of the one I owned. Remington's parent company bought them out and moved operations to Pineville, NC and actually hired 1911 people to build and fit the weapons. I have to say the recent Paras are awesome, accurate and reliable. I have noticed an issue with customer service since the transition began to move operations to Alabama earlier this year and the ParaProShop site is gone. Before that, you could call and get knowledgeable help and answers. Hopefully after the move, things will return to the norm. What I like is, I am doing a build and the people at Para would take the time to answer specific questions about their product that no other manufacturer would answer, with the exception of Ruger. |
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